Client Services


Our Organisational Effectiveness training addresses the capacity building initiatives of organisations to ensure sustainability and growth, as entities move forward to become more competitive.

The agility of the organisation will determines its effectiveness since a prerequisite for sustainability is the ability of the organisation to respond to market changes.

For this reason, organization relevance into the 21st century will require the organisation to:

  • Build human capital capacity
  • Develop a pool of talented leaders to ensure sustainability and continuity
  • Provide for succession
  • Employ and engage in critical thinking in order to respond to environmental dynamics
This product line will examine current organization and industry specific issues and challenges, with the aim of developing and enhancing managerial and leadership skills and competencies towards organisational effectiveness.

Our subject areas intervention for the product – Organisational Effectiveness


Why coaching is important in today’s business environment: 1. Coaching is the art of influence that underpins leadership in the 21st century. 2. Coaching is unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them. – John Whitmore 3. The purpose of coaching is to change behaviour (Peterson 2006 4. Coaching is unearthing what is already inside to bring about a different result from employees

Effective coaching bridge the gap between existing performance and the potential of employees and organizations.
Employees who respond positively to coaching and improve their performance can become valued contributors to the success of the business.

As a licensed Coach, the lead consultant of NEMLC will develop your management/leadership team to

  • Know the difference between coaching and other people interventions.
  • Beware aware of the principles and mechanics of coaching to aid in staff development and performance
  • Enhance skills and competencies to be an effective coach.
  • To avoid mistakenly using sports coach skills for business coaching
  • Improve business performance through coaching
  • Effectively use a workable coaching model

Human Resource Planning

The Human Resource Department (HRD), is the hub for ensuring the availability and development of the human capital of an Organisation. The mandate of the HR function is to attract, develop and retain suitable talent with the relevant competencies. This process covers the various layers of the HRD function and how to effectively plan for the short, medium and long term.
Learn about people development, recruitment, training and development, compensation management, performance management, succession planning and much more. Model your HR planning to maximize people development, with the leading edge methodologies for improved performance management. NEMLC will assist managers to understand the role of the HRD in achieving the company’s strategic objective through manpower planning and development.

Industrial Relations

Industrial Relations can be a stumbling block or stepping stone to an equitable and productive working environment. Knowledge of the fundamentals of industrial relations, collective bargaining process and good industrial relations practices are key aspects of managing an organisation main assets – employees.
This program will improve understanding of the people side of the business and give an appreciation for good industrial practices - grievance procedure, disciplinary process, fundamentals of industrial relations, collective bargaining, and good industrial relations within the legal and economic framework.
Make a wise step forward to build and maintain a positive work environment through good industrial practices.

Leadership Development Programme

One of the philosophies of NEM Leadership Consultants is that all employees are leaders - we all have a contribution to make towards the prosperity of the organization.
This module will provide the insight into why transformational leadership could be the difference between inferior and superior business performance. This is an ideal Module to develop your Leadership Team. All aspects of leadership from visioning, readiness for change, competencies, managerial styles, culture, diagnosis, people engagement, teaming, performance management, resistance to change, roles skills, characteristics, ethics, entrepreneurship, life cycle, change agents and more will be explored in this module.
Today’s leader has to adopt a cross-functional approach to solve organizational challenges.
Interested in leadership development? Inquire about our unique Leadership Development Programme!

Management Development Programme

The continuous development of managers who are responsible for delivering outstanding, quality service, through dynamic teams, is paramount to the longevity and effectiveness of an organisation and its stakeholders.
NEMLC Management Development Programme will enhance skills and develop the capacity of the entity’s managers. Effective managers must be able to demonstrate an adequate level of the following core competencies:

  • Leadership of subordinates - Where sound decisions are made that would ensure all staff is given equal opportunity to use and develop skills and abilities that support the achievement of goals.
  • Management of performance - It is important that performance is monitored and staff are trained and developed to ensure achievement of projects and functions.
  • Effective Communication – It is critical to team building that managers understand the usefulness of 2-way communication and the benefits to fostering good work relationships.
Let NEMLC engage in your organisation capacity building through its unique Management Development Programme. The programme involve a series of management modules to equip managers and potential mangers with skills and competencies.

Supervisory Development Programmes

Very often, employees are promoted to the role of supervisor because of strong technical expertise. However, beyond having a strong technical background, an effective Supervisor, must demonstrate strong interpersonal skills and create a synergy between the support team and management

A supervisor is ultimately responsible for ensuring job functions are completed at an expected level in order to achieve organizational effectiveness. It is therefore important for supervisors to understand their roles and to ensure support staff perform their duties efficiently and effectively.

The primary objective of the Supervisory Development Programme is to enable supervisors (and potential supervisors) to develop skills and talent, so as to bridge the gap between the general staff body and management in order for the organization to achieve its objectives.

In this programme, a number of various discipline are covered to develop the capacity of the organisation supervisors / junior managers.

Uplift Your Supervisors with NEMLC Supervisory Development Programmes.

People Engagement

Employee Engagement is a combination of cognitive and emotional variables in the workplace that generate a higher frequency of job satisfaction, commitment, joy, fulfilment, interest & caring.

Employee Engagement has a positive effect on the efficient application of work, employee retention, creativity and ultimately, business outcomes. Employee Engagement is a Leadership function which occurs through Direct, Indirect and Cross-functional relationships, all which have an influence on the degree to which employees:

  • Use their cognitive skills for problem solving;
  • Get emotionally involved in work life beyond their job description;
  • Become brand ambassadors - internally and externally.
Research would show that only 13% of employees worldwide are engaged at work. This means that 87% of disengaged employees are responsible for the organization’s performance!

Engaged employees could be the greatest untapped opportunity for businesses to improve their performance/profitability.

Converting disengaged employees into engaged workers is the most effective strategy that any organization can implement to increase performance and sustain long-term growth.

Through the intervention with your management team, NEMLC will ensure that participants:

  • Recognise the importance of effective employee engagement as a paramount practice to achieve organisational objectives.
  • Be aware and are able to apply various employee engagement strategies to foster employee alignment with the organisation. If Employees are your greatest asset, then engage them!

Performance Management

Performance Management (PM) is a structured approach to bring the delivery of employees’ roles and responsibilities in alignment with the organisation’s strategic intent and core values.
Performance Management is a strategic process. It is an inter-related framework between manager and employee. Pre-agreed Objectives, Standards and Performance Indicators are used to guide the performance of employees. It gives clarity to areas related to the critical success factors of the individual’s responsibilities in alignment with corporate goals and objectives.

An effective PMS is associated with the following:

  • Enhancement of job satisfaction by ensuring high productivity;
  • Helps employees focus on the achievement of performance standards;
  • Maintenance of an appropriate level of employee satisfaction throughout the organization.

Do not leave your organisation result to chance.

NEMLC will train your management team on performance management so that they can:
  1. Understand the strategic role of leaders and managers play in developing and managing performance
  2. Apply the SMART concept to the development of Objectives
  3. Understand the role of the PMS in improving employee satisfaction and development of the human capital

Roles, Skills and Styles

Managers / Leaders identification of their role, skills, and styles will positively influence the sustainability and growth of an organisation.
A manager/leader can take on various roles such as Decision Making, Action oriented, ability to knowing their troops, motivation, Challenges, being Selfless, Influencing, visioning, change agent, risk-taking, people development, and even a transformational role. To be effective a manager / leader must understand his/her role.
How a manger/leader behaves is conditional on his predominant style and his ability to be situational depending on the circumstances he finds himself. There are various styles a leader can adopt to be effective in discharging responsibilities.

Leadership is about the application of various skills and competencies in a given environmental context.

Managers / Leaders understanding of appropriateness of their Roles, skills and styles will impact positively on the performance of people and the organisation. NEMLC can assist your organisation’s management / leadership team with an understanding of their role, awareness and application of various style situation and the skills/competencies needed to be effective.

Our subject areas intervention for the product - Organizational Effectiveness:

More subject area info is available when you click the blue list below.

  • Coaching
  • Human Resource Planning
  • Industrial Relations
  • Leadership Development
  • Management Development
  • Supervisory Development Programme
  • People Engagement
  • Performance Management
  • Roles, Skills and Styles


Excellent service & support!!
“I am more learnt by the information presented to me as this venture is of great value to the credit union”

Annemarie Sheppard-White
PSCU Credit Union

How can we help ?

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868 222-8928


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Our firm is comprised of respected, qualified, experienced and competent consultants and associates working, designing and implementing developmental projects across many business sectors/industries.