Developmental Modulesmodule

1. Anger Management
Anger is an emotional state that can be managed. Without attempting to manage anger in the workplace, productivity will be affected with the end result of mediocre performance. This module will allow employees to develop skills and practice techniques to control and manage anger behavioural traits - in today's workplace you cannot afford to allow dysfunctional feelings to get out of hand - it will be very costly down the road for the organisation!


Learning Outcomes   Overview
Knowledge   Defining anger and understanding mechanisms to manage it
Skills   Recognizing triggers and formulating solutions to avoid negative outcomes
Application   Analyse source of anger triggers and the use of cognitive and social skills to cope when situations of potential anger triggers
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:   To be determined by client and consultant
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2. Asset Liability Management
Having an understanding of the nature of assets and liabilities is key to prudent financial management. What are the components of your Assets/Liabilities structure? Is there an imbalance with your financial structure? Let NEM Leadership Consultants advise you on how to balance assets and liabilities, interest rates, maturities and cash flows. We are ready to partner with you to prescribe strategies to manage financial risk for business continuity.

Learning Outcomes   Overview
Knowledge  

Explain the concept behind asset and liability management and the impact of risk

Skills  

Evaluate financial performance to rebalance your financial structure

Application   Use of strategies and alerts to trigger rebalancing actions for assets / liabilities, Cashflow, restructuring and refinancing.
Contact Hours:   Dependant on client's need/situation
Number of Participants:   Based upon project plan/outline
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3. Balanced Scorecard Management Methodology
The Balanced Scorecard is a powerful management tool to enhance organisational performance through the use of scorecards. Once appropriately applied, the application of the Balanced Scorecard will allow the organisation's performance to be assessed and improved.  The BSC uniquely plots and communicates the focus areas of the organisation for performance improvement.
Interested in moving your vision and mission to actual business results? Want to hold employees accountable for their performance?  

Learning Outcomes   Overview
Knowledge  

Understanding the concepts and ingredients of the BSC for performance improvement.

Skills  

Development of employees' scorecards, the use of weights, scoring methodology and assessment of behavioural competencies.

Application   Use of the BSC technique as a performance management tool for the employee and organisation performance evaluation.
Contact Hours:   Dependant on client's need/situation
Number of Participants:   Based upon project plan/outline
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4. Business Communication
If ‘What you say' is an arrow, then ‘How you say it' is the bow that gives it precision to reach its target.  Communication is the key to building positive relationships for the achievement of organizational goals and objectives through effectively motivated teams. It is essential that managers understand the importance of effective business communication as a strategic skill to grow and expand your business.  Language, media and content must be carefully determined to create awareness, interest, desire and action for your organisation products and services.  Don't underestimate the power of business communication!

Learning Outcomes   Overview
Knowledge  

Describe the key components, types of media and related content to establish your business' presence in a dynamic way

Skills  
Develop leadership skills by confidently communicating the business' products and services to the public, media and other stakeholders, to build rapport
Application   Implement differentiated communication techniques to establish and maintain successful business and customer relationships
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:   To be determined by client and consultant
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5. Business / Organizational Transformation
In today's competitive business environment, organizations must be in a continuous mode of transformation to respond to business dynamics. With on-going changes in the internal and external environment, organizations must equip themselves with ideas, new approaches, skill sets and capabilities to remain relevant.  But where exactly do you start and how do you get all the parts working in sync for a successful transformation?  This is where our experienced team will help you: 1) determine where you are ‘now', 2) decide where you need to be and 3) direct you as to how to get there.

Learning Outcomes   Overview
Knowledge  

Recognise and describe the various elements associated with the need to transform the organisation.

Skills  

Develop analytical skills to assess the organisation's position both form a qualitative and quantitative stand point in order to ascertain a thorough diagnosis over the affairs of the company

Application  

Implement techniques and approaches to transform the business enterprise in order for it to compete competitively in the market place.

Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:   To be determined by client and consultant
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6. Business Finance
Let us advise you on interest rate dynamics, spread, dividend policy, portfolio financing, and time value of money, investments and source of funding.
Business financing is critical for an organization to grow and expand in order to capitalize on emerging opportunities!
An organisation cannot survive without money.

Learning Outcomes   Overview
Knowledge  

Relevant information on financing sources and management of finances.

Skills  

Capabilities and capacity to understand the nature of business financing ant it can affect the organisation negatively and positively.

Application   Evaluation and interpretation of required information to understand the dynamics of business finance and the making of relevant business decisions.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:   To be determined by client and consultant
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7. Business Recovery Planning/Turnaround
Is your company performance deteriorating? Are you losing market share? Has your business reputation been ruined? Are you experiencing or do you predict cash flow issues?
Are there factors limiting your capacity? Are you bankrupt of business ideas and thoughts?
See the results in your bottom line as your organisation makes a turnaround.  Let us advise on your transformation/turnaround process before it is too late!

Learning Outcomes   Overview
Knowledge  

Recognition of the signs, symptoms and causes of organisation failure.

Skills  

Ability to capture, analyse and interpret information in order to infer conclusion about an organisation's business challenges.

Application   Map a process and a course of action to implement specific measures to turnaround the fortunes of the company.
Contact Hours:   Dependant on client's need/situation
Number of Participants:   Based upon project plan/outline
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8. Business Writing
An essential key to success is the ability to communicate in a clear and crisp manner.  The ability to express thoughts, facts or ideas consistent with the purpose and the audience is a necessary business tool.  Writing must therefore be structured and appropriately presented according to the business purpose that exists.
Let us help your human resources develop business writing skills to improve effective communication both within and outside the organisation. Imaging is critical to business success.  Ensure an immediate, positive perception from your written communication!

Learning Outcomes   Overview
Knowledge  

Identify and explain the purpose of business documents/ writing in the fulfilment of strategic objectives

Skills  

Evaluate and develop writing styles to achieve clarity in communicating

Application   Use of appropriate methodologies for research and formatting of documents to present data / information in a comprehensive and professional manner
Contact Hours:  

Six (6) hours or flexible based on client's need/situation

Number of Participants:   To be determined by client and consultant
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9. Change Management
Change management is the process, tools and techniques to manage the people-side of change in order to achieve the required business outcome.  Should leaders adopt a change management approach? If so, which side must be given priority - the people side or the business side?
This module speaks to the critical change management issues, the change leader's role and strategies to motivate employees to embrace and make the leap towards change.  Get organisation buy-in whilst maintaining stability as you develop into your new normal.  It is possible.  Leave the process to us and we will show you how! Employees buy in to change initiative can result in dramatic business improvement.

Learning Outcomes   Overview
Knowledge  

Identify the components of and critical drivers of change management and one's role in achieving Organisational alignment

Skills  

Develop and sharpen the specific attributes and skills to lead the change management process

Application   Devise strategies to motivate staff and manage expectations of each business area to keep in alignment with the new business model
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:   To be determined by client and consultant
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10. Compliance - Anti Money Laundering / Counter Financing of Terrorism
It is no secret: Financial crimes are posing major challenges for financial institutions and other listed businesses.  Every twenty-four hours, new ways of laundering money are devised by criminal elements bent on hiding nefarious financial transactions. 
Financial crimes are posing major challenges for financial institutions and other listed businesses. New Regulations and legislation are being imposed on affected institutions - but is this enough?
Money laundering activities both in number and dollar value are on the rise.
Is your structure robust enough to secure the financial well-being and mitigate exposure to fraud? 
NEM Leadership Consultants can assist with your counter measures to prevent money laundering and terrorist financing. 
We have the knowledge, experience and a proven track record covering a suite of compliance services tailored specifically for you:

  • AML / CFT Training
  • Technical Training
  • Internal AML Audit
  • External AML Audit
  • Compliance Programme Development
  • AML Risk Based Framework
  • AML Risk Based Assessment 
  • AML / CFT Advisory Services
Learning Outcomes   Overview
Knowledge  

Acquire knowledge of AML / CFT statutory requirements and obligations, record keeping, customer due diligence, offences and penalties, and reporting measures.

Skills  

Development of skill content on financial obligations requirements in order to fulfil your statutory obligation as a financial institutions or listed business.

Application   Implement a robust compliance function / system consistent with the dynamics and risk nature of the financial institutions or listed business to prevent money laundering and terrorist financing. 
Contact Hours:   Time is conditional based upon compliance service requested.
Number of Participants:   To be determined by client and consultant
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11. Credit Training Programme
Is your main income stream at risk? Are you having difficulty meeting loan target? Do you need a different approach towards recoveries and bad debt management? What avenues are available to protect and grow the loans portfolio? Would you want to know why other organisations portfolio is increasing - while yours is declining?

In our current financial environment, there has been a MAJOR increase in credit and loan promotions from traditional and non-traditional financial institutions. This aggressive competitive rivalry has resulted in lower interest rate, increasing in marketing /promotion cost, reduction in competitors' loan portfolio and by extension income and profit. 

Recoveries and collections are also becoming very challenging for lenders – resulting in increasing in loan loss provision and write offs.
In an attempt to address this issue, NEM Leadership Consultants has developed an Effective Credit and Recoveries Management programme to assist clients in realising their vision through sound credit management practices.

This Effective Credit and Recoveries Management workshop is designed to improve organisational effectiveness by:

  • Increasing loan portfolio
  • Increasing Income
  • Improving asset quality
  • Reducing bad loans
  • Employing sound credit management practices

This training workshop is of utmost importance to financial organisations to ensure that personnel who are responsible for the organization's lending function are aware of the techniques, approaches, know-how, and strategies to effectively manage, sustain and expand the Credit portfolio.

Kindly note that depending on the clients' situation, the Effective Credit Management programme can be designed to place emphasis on:

  • Analysis and Understanding of Financial Statements for credit officers
  • Mortgage management / Analysis 
  • Bridging Finance Management
  • Recoveries and Collections
Learning Outcomes   Overview
Knowledge  

Ability to be aware of comprehensive knowledge of all aspects of credit management from importance, policy, record keeping, evaluation to underwriting procedures.

Skills  

Competently evaluate different types of loan/credit requests utilising appropriate evaluation techniques, inclusive of analysis of applicants' financial statements. Enhancing employees skill set in collections and recoveries.

Application   Develop the necessary credit management competencies in order to analyse applicant's information to make a sound credit decision.
Contact Hours:   Twelve (12) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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12. Corporate Governance
Corporate Governance refers to the framework by which the board and senior management are held accountable for their fiduciary role in managing organizations. Corporate Governance must ensure prudent decision making!
From balancing the interests of the vast stakeholders in an organization to creating the framework for achieving objectives, Corporate Governance strikes at the heart of leadership.
Within recent years, Board of Directors, leaders and managers have come under extreme criticism for their decision making and governance practices.
Being part of the business environment, leaders and managers of organisations must be aware of emerging trends in governance practices in order to protect and grow these cooperative enterprises.
The main objective of the Corporate Governance module is to ensure that there is an effective decision making process in order to facilitate accountability, transparency, ethical conduct, responsibility, efficiency, probity, and good governance.

Creating a corporate governance culture for effective decision making is one of the greatest traits of inspired leadership – which can save the organisation millions of dollars.

Learning Outcomes   Overview
Knowledge  

Awareness of Corporate Governance and the role of management in ensuring best practices when discharging a duty of care, statutory obligation and fiduciary responsibility

Skills  

Critical analysis of current practices to improve the governance structure/framework and decision-making process at the organisation.

Application   Build out the corporate governance framework to ensure transparency and accountability for internal and external governance.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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13. Credit Unions Bill 2014 - Impact on your Credit Union
NEM Leadership Consultants will explore the new legislation, qualifications for directors, responsibilities of the board and committees, requirements to obtain your licence certificate, strategies to manage transition period, the new role of auditors and would also calculate your prudential ratios and recommend solutions/strategies for prudential adherence.
Why not take a proactive approach to the imminent requirements of this new legislation?
NEMLC is ready to provide training tailor-made to suit the dynamics of your credit union that will allow your continued success as a co-operative enterprise.

Learning Outcomes   Overview
Knowledge  

Awareness of the provisions of the Credit Unions Bill and related legislation and regulations.

Skills  

Ability to undertake a comprehensive assessment of the components of the Act and the impact thereof.

Application   Provide recommendations and solutions that the credit union must implement in order to be compliant with the Act.
Contact Hours:   Three to four (3 - 4) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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14. Customer Service
Your market is changing. Your competition is changing. Your organisation is changing.  Are you changing your level of customer service?  With variety and choice present in every sphere of sales, why would customers want to - or continue to, do business with you?
An experience in customer service that ‘WOWs' the customer is proven to enhance growth and business development.  Invite NEM Leadership Consultants, to expose your staff to skills and competences to deliver a moment of truth experience that customers love.  Together, we assist your team to devise fresh approaches to achieve improved results, through exceptional service delivery.  Satisfied customers are loyal customers who bring potential customers, increasing your organisation's market presence and profitability.  Your next WOW is a call away!

Learning Outcomes   Overview
Knowledge  

Describe the customer service philosophy and the techniques that improve customer satisfaction and loyalty.

Skills  

Create an environment for customer engagement at every touchpoint that leads to a Wow experience with the organisation.

Application   Analyze touchpoint areas and devise strategies that lead to exceptional customer delivery, customer retention and performance improvement.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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15. Emotional Intelligence
Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and build better relationships across the organisation. 
Managers who utilize emotional intelligence, together with other management skills can develop a more effective working environment.  What follows is greater collaboration, more seamless resolutions of disagreements between individuals and successful achievement of the team and company objectives. 
Organisations today are recognising the dramatic positive impact an emotionally intelligent management / leadership team can have on staff morale and business performance.
In recent time, there has been a renewed interest for employees and leaders to be more emotionally intelligent – NEM Leadership Consultants can assist your team with this new skill.

Learning Outcomes   Overview
Knowledge  

Greater awareness and identification of the impact of one's emotions on self and others; recognize EI skills that boost performance and relationships

Skills  

Develop competency to pre-empt volatile outcomes by recognizing red-flags and adjusting one's approach accordingly

Application   Implement EI skills to establish synergies with colleagues, customers and other stakeholders towards the achievement of business goals 
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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16. Financial Counseling
This module is designed for organisations in the financial industry. Financial Counselling and Money Management are two key ingredients in any organization, more so a financial one. A more skilled employee in these areas will no doubt benefit the organization through their interaction and guidance with members and customers on their financial affairs.

Learning Outcomes   Overview
Knowledge  

Information on how to manage financial affairs, manage debts, create wealth and leverage financial assets

Skills  

Apply effective money management and financial counselling skills

Application   Design viable financial options specific to the varied needs of clients/customers.
Contact Hours:   Three to four (3 - 4) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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17. - Financial Restructuring/Re-engineering
An understanding of the nature of assets and liabilities is key to good financial management. To achieve this some critical questions need to be answered: Are your assets and liabilities effectively matched? Do you have an abundance of non-performing assets? Do you have too much fixed interest bearing liabilities?
Let NEMLC examines your balance sheet and recommend solutions to restructure your assets, liabilities, funding sources, working capital and expense profile.  Experience alignment of your organization's financial structure with its business structure, and be seen as prudent financial management. 

Learning Outcomes   Overview
Knowledge  

Understand and compare the types of financial instruments and the nature of assets and liabilities in establishing an appropriate financial structure.

Skills  

Assess how effective assets and liabilities are matched to determine a financial structure best suited to the organization.

Application   Analyse and choose the appropriate solutions towards financial restructuring and reengineering to achieve financial equilibrium – matching of assets and liabilities, interest rates and cash flows.
Contact Hours:   Dependant on client's need/situation
Number of Participants:  

Based upon project plan/outline

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18. Fraud Detection
In our robust financial environment, deposit-taking institutions are becoming targets to people who attempt to carry out financial crimes through counterfeiting currency. Millions of dollars in counterfeit bills pass through banks, credit unions and other financial institutions annually. This statistic is frightening and financial organizations must invoke systems to prevent and detect this type of financial crime.
The aim of this module is to provide participants with the required knowledge to better appreciate their roles, functions, and legal responsibilities to reduce/eliminate fraud and financial crimes. Participants would also gain an enhanced understanding of designing and implementing effective Anti- fraud policies, procedures and strategies to prevent or reduce the risk of fraud.

Learning Outcomes   Overview
Knowledge  

Identify major fraud practices and methods by which they are detected

Skills  

Meticulously examines financial transactions / counterfeiting,  and organisation procedures to detect and combat fraudulent activity

Application   Implement appropriate fraud detection methodologies for  standardised reporting of information based on financial policies.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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19. Foreign Language – Spanish/French
Habla español? Parlez-vous français?
With local business exploring new overseas business opportunities, get an edge in globalization by being linguistically equipped with the ability to offer products and services on a wider, global scale. Introduction to Spanish/French will allow you to transact business in the language of your new market!   Enhance and develop relationships through foreign language training in oral and written exchanges to be more appealing and communicative with a larger audience.  This module will develop basic communication skills and business terms that will create a better experience with foreign clients/markets.

Learning Outcomes   Overview
Knowledge  

Written and Oral expression of some key, basic and relevant business terms in Spanish and French.

Skills  

Formulate appropriate sentences for the most common, everyday situations by asking and answering simple questions.

Application   Demonstrate effective listening and comprehension by appropriately responding during role plays, worksheets and vocabulary quizzes
Contact Hours:   Dependant on client's need/situation
Number of Participants:  

Based upon project plan/outline

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20. Human Resource Planning
The Human Resource Department (HRD), is the hub for ensuring the availability and development of the human capital of an Organisation.  The mandate of the HR function is to attract, develop and retain suitable talent with the relevant competencies.  This process covers the various layers of the HRD function and how to effectively plan for the short, medium and long term.
A company that does not engage in human resource planning may find itself with ‘square pegs in round holes'. 
Learn about people development, recruitment, training and development, compensation management, performance management, succession planning and much more.  Model your HR planning to maximize people development, with the leading edge methodologies for improved performance management.
 
Learning Outcomes   Overview
Knowledge  

Written and Oral expression of some key, basic and relevant business terms in Spanish and French.

Skills  

Formulate appropriate sentences for the most common, everyday situations by asking and answering simple questions.

Application   Demonstrate effective listening and comprehension by appropriately responding during role plays, worksheets and vocabulary quizzes
Contact Hours:   Dependant on client's need/situation
Number of Participants:  

Based upon project plan/outline

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21. Industrial Relations
Industrial Relations can be a stumbling block or stepping stone to an equitable and productive working environment.  Knowledge of the fundamentals of industrial relations, collective bargaining process and good industrial relations practices are key aspects of managing an organisation main assets – employees.   
This program will improve understanding of the people side of the business and give an appreciation for good industrial practices - grievance procedure, disciplinary process, fundamentals of industrial relations, collective bargaining, and good industrial relations within the legal and economic framework.  Make a wise step forward to build and maintain a positive work atmosphere within an industrial environment.

Learning Outcomes   Overview
Knowledge  

Identification of the procedures in the stages of the IR process in consistent with good industrial relations.

Skills  

Assess situations to apply best practices to avert potential IR related issues

Application   Analyse the source of IR issues to implement strategies to foster a harmonious working environment for performance improvement.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant


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22. Investment Planning
An organization investment portfolio must be carefully planned! Protect the organization from concentration risk whether that is in fixed bearing instruments, investment type, organization, industry, or currency concentration.
Given risk and organization strategic focus, get maximum benefit from sound investment portfolio management.

Learning Outcomes   Overview
Knowledge  

Appreciation of the need for sound investment planning as an added value proposition of the organisation

Skills  

Ability to assess the performance of the organisation investment portfolio and recommend appropriate corrective measures where necessary.

Application   Effective management of the organisation Investment Portfolio Statement.
Contact Hours:   Dependant on client's need/situation
Number of Participants:  

Based upon project plan/outline

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23. Leadership Development
One of the philosophies of NEM Leadership Consultants is that all employees are leaders - we all have a purpose to contribute to the prosperity of the organization.
Why not be a transformational leader? 
Interested in inspiring people and achieving dramatic results? This module will let you know why transformational leadership could be the difference between inferior and superior business performance. This is an ideal Module to develop your Leadership Team. All aspects of leadership from visioning, readiness for change, competencies, managerial styles, culture, diagnosis, inspiration, resistance, roles, characteristics, values, entrepreneurship, life cycle, change agents and more will be explored in this module.
Today's leader has to adopt a cross-functional approach to solve organizational challenges.  
Interested in leadership development? Inquire about our unique Leadership Development Programme!

Learning Outcomes   Overview
Knowledge  

Relevant information on what it takes to be an effective leader.

Skills  

Development of leadership skills and capabilities to enhance the capacity and performance of the organisation in a changing environment.

Application   Appropriate application of leadership skills and techniques for organisation sustainability and improvement.
Contact Hours:   Six or twelve (6 or 12) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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24. Managing Delinquent Employees
Each employee has a responsibility in ensuring the company achieves its objectives. Every employee must understand his role, and the impact of negative behaviour on the performance result of the company. Management has a responsibility therefore to assist those employees who show a tendency to practice unacceptable behaviour.
This module is designed to equipped managers with the skill set needed and the techniques to manage and assist “delinquent” employees to be more productive.

Let NEMLC assist you in regaining employee commitment to meet individual and team objectives.

Learning Outcomes   Overview
Knowledge  

Defining acceptable and unacceptable behaviour and describing its impact on productivity

Skills  

Identify, assess and assist “delinquent” employees to change their behaviour from unproductive to productive

Application   Analyse the actions of employees to formulate specific solutions in a professional manner to regain employee commitment and to increase productivity.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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25. Management Development
Are you satisfied with your managers' performance? Do you think that if managers are provided with the appropriate skill set and competencies, they will perform better?
To keep up with the demands in the workplace, managers can sometimes fall into a routine and put creativity on the back burner.  Management Development will stimulate the drive to think different and continuously improve individual and group performance. 
Using a 360 degree approach we delve into the mechanics of intentional leadership to sharpen the skills and competencies of managers.  The results will spill over to positively impact the output of employees and the organization.
Allow us to develop your managers into super performers, great coaches and mentors.
Develop your managers!

Learning Outcomes   Overview
Knowledge  

Managers are tomorrow's leaders. Managers must see themselves as implementers of the organisation strategies – this responsibility must be known to all managers.

Skills  

Utilise managerial competencies for the efficient management of resources in order to achieve organisational objectives.

Application   Demonstrate the ability to perform effectively within their area of responsibility in line with the corporate goals of the company.
Contact Hours:   Six or twelve (6 or 12) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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26. Personal Financial Planning and You
Are you scared to plan your finances? Do you budget for your income and expenditure?
The Financial Planning and You module is geared towards personal financial development for people who are concerned and interested in effectively managing their finances.
The primary objective of the module is to emphasise the need for individuals to learn how to manage and grow their financial resources - in order to maintain an acceptable standard of living.
Ideally suited for employees, managers and customers/members/clients.

Learning Outcomes   Overview
Knowledge  

Money management whether for a business or an individual once not manage properly can lead to destruction of wealth. Participants in this workshop will be made aware of this reality and the ingredients of personal financial planning.

Skills  

Development of money management skills to protect and grow your finances.

Application   Utilisation of personal financial planning techniques for wealth generation and protection.
Contact Hours:   Three to four (3 - 4) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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27. Punctuality And Attendance
When it comes to serving customers and surpassing their expectations in order to retain their business - punctuality and attendance are essential!  Regular attendance and punctuality demonstrates responsibility, reliability and a readiness to treat with the needs of the customer.  Conversely, if left unchecked, they can result in millions of dollars in wastage, poor customer service and disruption in operations.
It is therefore important that employees understand the expectations from both the company and customer perspective.  In this module we aim to outline the importance of Work Ethic, Employment Contract, and Policy and Procedures.
Learning Outcomes   Overview
Knowledge  

Ability to define the importance of attendance and punctuality and the impact on the organisation.

Skills  

Identify possible reasons for poor punctuality and attendance behaviours and to respond in a mentorship capacity to assist the employee reverse and modify their actions.

Application   Critically analyse employees' punctuality and attendance and apply appropriate strategies to minimise the negative impact on the employee, the organisation and customers.
Contact Hours:   Six (6) hours or flexible based on client's need/situation
Number of Participants:  

To be determined by client and consultant

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28. Record Management
Records are critical to an organisation's operations.
Beyond its legal requirements, records add to the intrinsic work of the organization and must therefore be managed in a systematic way.   Accessed and used in the daily business operations, records are the lifeblood of any organization.  Thus, it is essential that a proper Records Management System be in place to ensure continuity of operations.
Records also forms the basis of evidence to protect the organisation's interest in the event of possible litigation.
Invite NEM Leadership Consultants to assist you in developing the competencies required to implement and monitor policies and procedures to manage records (timely, accurate, complete, cost-effective, accessible and useable) throughout the life cycle   - from creation to final disposition.

Learning Outcomes   Overview
Knowledge  

Define the types, use and level of confidentiality of records in for efficient and systematic management

Skills  

Effectively assess the tools and systems required to implement, monitor and manage records throughout their life cycles  

Application   Demonstrate the requirements to formulate a robust records management system.
Contact Hours:  

Six (6) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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29. Risk Management
Are you adequately managing your risk? Have you adopted an enterprise-wide approach to risk management?
Risk management is one of the most important strategies in the success of a business of any kind.  Business and profit are largely dependent on the effective management of risk.  As such, every organization should be able to manage risk and predict its possible impact on business performance as reflected in the bottom line.
The Risk Management intervention will address many areas to equipped personnel in developing a risk culture in the organisation by virtue of an enterprise risk management approach.

Learning Outcomes   Overview
Knowledge  

Define the risk management process to effective management risk – identification, assessment, risk responses, risk management and control.

Skills  

Ability to identify real and potential risks and to assessment risk appropriate to the organisation's business operations.  

Application   Categorize risks, deamination of likelihood, impact, quantification, risk scores, risk register, and implementation of risk response strategies.
Contact Hours:  

Dependant on client's need/situation

Number of Participants:  

Based upon project plan/outline

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30. Roles/Responsibilities - Board/Management
In order for an organization to be effective, the role and responsibility of management structures must be clarified.  Investor confidence demands that corporate governance practices demonstrate integrity and transparency from both the board and its management. As a result, roles and responsibilities of Board member and all layers of management must be clearly defined.  

For each management layer, general principles, skill set/qualities, duties and responsibility will be outlined – the aim of the dialogue is that each organization is different and as such, role/responsibilities must be tailored to organization.

Learning Outcomes   Overview
Knowledge  

Roles and responsibilities of members of the Board as distinct from that of management with its various layers.

Skills  

Differentiate processes to evaluate methods that support best practice in corporate governance with respect to role and responsibilities.

Application   Critically review Board and Management structures and processes to identify gaps and design solutions for transparency and accountability
Contact Hours:  

Six (6) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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31. Social and Business Etiquette
The forgotten skill! As you develop in the work space, social and business etiquette become part of your development. Employees and management at all levels must be armed with the social behavioural skills whether you are interacting with your peers, colleagues, business associates or government officials.
Up-level your corporate value by projecting social behavioural skills that magnifies your potential as fitting the organisation's image! 
Protect the organisation image. Let us develop your social and business etiquette skills.

Learning Outcomes   Overview
Knowledge  

Ability to identify and relate to the characteristics that make for a winning corporate image

Skills  

Synthesise business and social skills to confidently engage others in both a formal or informal setting

Application   Demonstrate social behaviours that foster internal and external stakeholders' relationships resulting in successful outcomes.
Contact Hours:  

Six (6) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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33. Strategic Planning

The question was asked: “How do you eat an elephant?”  The Strategist answered: “One bite at a time!”  Strategic planning is not a hurried activity, but one that requires a deliberate and structured approach to plot the course of the organization into the future.  Our approach takes a 360 degree perspective involving specific macro- and micro- impacting factors that allow an alignment with the organisation's purpose and its environment.
NEMLC's Strategic Planning Module utilizes various modern day techniques, tools, and approaches to analyze and evaluate the organization's strategic positioning, while at the same time creating new strategic options for the company to pursue.
An organization without direction has no purpose! Let us give you the edge to strategically plan and guide your organization future.

Learning Outcomes   Overview
Knowledge  

Identify the macro and micro factors, issues, challenges, and the need to revisit the organisation vision, mission, values and previous performance as prerequisites in developing a new strategic road map.

Skills  

Develop a sense of ‘ownership responsibility' through critical analysis of business issues, structure and systems utilising modern day tools and techniques

Application   By carefully selecting business options, develop and craft a strategic blue print to guide the organisation's purpose for the next 3 – 5 years. 
Contact Hours:  

Dependant on client's need/situation

Number of Participants:  

Based upon project plan/outline


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33. Supervisory Training
Supervisor are the conduit to translate the corporate objectives into tomorrow's achievement through effective supervision and guidance to their support staff. 
An organization must have trained supervisors equipped with the competencies to provide the necessary and appropriate support, structure, and encouragement to enhance performance and encourage career mobility.
The supervisory function in an organisation represents the bridge between tactical and operational functions in an organisation, and if not carefully developed, can result in dysfunctional activities and inferior performance.
The Supervisory training intervention will in addition to developing the skill set and competencies for those at this level, but will also prepare them to transit from supervisor to manager. 

Learning Outcomes   Overview
Knowledge  

Identification of the role and responsibilities and importance of supervisors in supporting the achievement of the organisation's objectives

Skills  

Demonstrate effective communication, supervision, coaching and mentoring and team building skills to develop support staff.

Application   Provide appropriate coaching and guidance to staff whilst developing their skill set for performance improvement and career mobility. 
Contact Hours:  

Six or twelve (6 or 12) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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34. Team Building
Without a cohesive team the organization will be dysfunctional.
Teaming is essential for an organization to effectively and efficiently achieve its goals. 
Why not be a coach, mentor and team player?
Evidence has shown that organizations with nurtured and harmonized teams are more productive and outperformed those without that team spirit.

NEMLC team training intervention is a highly interactive process full of various exercises/games and many surprises!! 

Looking for lasting results - Let us help engender team characteristics into your teams.

Learning Outcomes   Overview
Knowledge  

Recognition of one's uniqueness and individuality as well as other's and the collective value of teaming in achieving the organisation's objectives

Skills  

Self-awareness and self-management skills enhancement to build lasting relationships.  Demonstrate effective communication and team building skills to develop employees' competencies and improve on their performance.

Application   Demonstrate collaboration within teams by greater effective communication and relationship management
Contact Hours:  

Six (6) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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35. Time Management
 ‘Agility'.  One of the buzz words in business that has gotten louder in recent years.  It is synonymous with business performance, productivity and profitability and directly associated with effective time management.  Get ready to better balance the various demands of your work and time with this practical hands-on training.  Learn what, how and when to prioritise. You can achieve great results, minus the fluster and confusion!  Don't let time slip by, call NEMLC today and we will show you how.  
Time, once lost, cannot be recovered!!

The aim of this module is to enhance the management skills in an effort to increase personal and organizational effectiveness.

Learning Outcomes   Overview
Knowledge  

Recognise and understand the relationship between time management and productivity

Skills  

Development of time management techniques and approaches

Application   Careful assessment and application of appropriate time management techniques to improve one's effectiveness.
Contact Hours:  

Three to four (3 - 4) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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36. Understanding Financial Statements
- For Decision Making

In order to manage and assess the affairs of an organisation, directors and managers must have an understanding of financial statements ranging from types of statements, ratio analysis, financial instruments, comparative analysis, trends and more importantly the “real figures” behind what are shown on the financial statements.

The aim of this module is to ensure that all directors and mangers have a substantive understanding and are able to critically review and analyse financial statements to facilitate effective decision-making.
This training intervention can also be tailored to train credit / loan officers to understand, review and analyse financial statements when evaluating loan applications for business customers.

Learning Outcomes   Overview
Knowledge  

Recognise the various financial statements and other financial reports used when analysing a business enterprise.

Skills  

Critically review and analyse financial statements to facilitate interpretation, understanding and decision-making

Application   Ability to understand the financial affairs and performance of a company so as to make appropriate recommendations and decisions. 
Contact Hours:  

Six (6) hours or flexible based on client's need/situation

Number of Participants:  

To be determined by client and consultant

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